Where is Benny’s Beauty World Based?

We are a Canadian-owned business located in Edmonton, Alberta. Our mission is to provide high-quality beauty products to our valued customers.

Where Are Your Products Shipped From?

Although we are based in Canada, we also have warehouses outside the country. Depending on stock availability, your order may be shipped from Canada, the US, China, or Europe. We aim to offer fast delivery on all orders with a processing time of just 24 hours.

Can I Expedite My Shipping?

Yes, you can! We offer expedited shipping options through Canada Post, USPS, FedEx, UPS, and DHL. We are also working on adding other global carriers soon. You can choose the expedited shipping option that best suits your needs during checkout.

Do You Ship Internationally?

We offer international shipping and accept various payment methods, including Visa, MasterCard, American Express, and PayPal. We also accept e-transfers and other specified credit cards.

How Can I Pay for My Order?

We accept Visa, MasterCard, American Express, and PayPal. Other payment methods, such as e-transfer, are also available.

How Long Will It Take to Receive My Order?

All orders are delivered within the estimated time stated on the product detail page. You will receive an email notification once your order ships, and you can check the current status of your order at any time.

Why Is My Shipment Delayed?

We apologize for any delays you may experience. While we aim to fulfill all orders promptly, some carriers may experience delays due to the impact of COVID-19. Please check for delivery updates and rest assured that we are doing our best to get your order to you as quickly as possible.

What Should I Do If I Don’t Receive My Order Confirmation Email?

If you haven’t received your order confirmation email, please check your email’s other folders or your SMS if you completed checkout using your phone number. If you still can’t find it, please reach out to our customer service team for assistance.

What If My Discount Code Isn’t Working?

If you are having trouble using a discount code, please ensure you are logged in to your account on our site, as some codes require this. If you still encounter issues, contact our customer service for further assistance.

Can I Cancel or Change My Order?

We begin processing your orders as soon as they are placed. If you need to cancel or change your order, please notify us within 24 hours. We cannot make changes or cancel orders after this period. Returns can be initiated through our returns page.

How Do I Return My Order?

Returns are accepted for all items within 30 days of purchase. Please contact our customer service team to initiate the return process.

What Should I Do If My Order Arrives Damaged?

We are sorry to hear that your order arrived in less-than-pristine condition. Please inform us immediately so we can assist with processing a replacement order or issuing a refund.

Why Did I Only Receive Part of My Order?

Sometimes orders are shipped from multiple warehouses, which may result in receiving part of your order separately. If you did not receive multiple tracking numbers, please contact our customer service team for assistance.

What If I Receive the Wrong Goods?

Although we strive for perfection, mistakes can happen. If you received the wrong items, please contact us via email so we can rectify the situation promptly.

Where Can I Find Product Sizing Information?

Product sizing information is available on the product description page. Unless otherwise specified, sizing is in centimetres and taken with the item lying flat.

What Should I Do If My Order Never Arrives?

If your order does not arrive within three weeks of the estimated period, please check your shipping confirmation to ensure you entered the correct address. If everything is correct, contact us with your order number, and we will be happy to assist you.

Express Shipping and Customs Fees

International shipments via DHL and UPS may incur customs fees. These fees vary by country and are usually based on factors like weight, value, and size. Please note that we do not take responsibility for customs duties.

Thank you for shopping with us. We appreciate your business!